Changelog

LiveKit integration is now generally available: drop Anam’s expressive real-time avatars into any LiveKit Agents app so your AI can join LiveKit rooms as synchronised voice + video participants.
It turns voice-only agents into face-and-voice experiences for calls, livestreams, and collaborative WebRTC spaces, with LiveKit handling infra and Anam handling the human layer. Docs

Record-breaking latency: 330 ms decrease in latency for all customers

Server-side optimisations cuts average end-to-end latency by 330 ms for all customers, thanks to cumulative engine optimisations across transcription, frame generation, and frame writing, plus upgraded Deepgram Flux endpointing for faster, best in class turn-taking without regressions in voice quality or TTS.

Build and deploy AI agents in Anam that can engage alongside you.

With Anam Agents, your Personas can now interact with your applications, access your knowledge, and trigger workflows directly through natural conversation. This marks Anam’s evolution from conversational Personas to agentic Personas that think, decide, and execute.

Knowledge Tools

Give your Personas access to your company’s knowledge. Upload documents to the Lab, and they’ll use semantic retrieval to find and integrate the right information into responses, from product docs to internal manuals. Docs for Knowledge Base

Client Tools

Personas can now control your interface in real time. They can open checkout pages, display modals, navigate to specific sections, or update UI states creating guided, voice-driven experiences that feel effortless for users. Docs for Client Tools

Webhook Tools

Connect your Personas to external APIs and services. They can check order status, create support tickets, update CRM records, or fetch live data from your systems. Configure endpoints, headers, and response types directly in the Lab. Docs for Webhook Tools

Intelligent Tool Selection

Each Persona’s LLM determines when to call a tool based on user intent, not scripts. If a user asks for an order update, the Persona knows to fetch data. If they request a demo, it books one instantly.

You can create and manage tools on the new Tools page in the Lab and attach them to any Persona from the Build page.

Anam Agents are available today in beta for all Anam users: https://lab.anam.ai/login

A big milestone for our customers and partners. Anam now meets the standards required for HIPAA compliance, the U.S. regulation that protects sensitive health information. This means healthcare organizations and companies handling medical data can use Anam with confidence that their data is protected and processed securely.

What HIP compliance means.

HIPAA (Health Insurance Portability and Accountability Act) sets national standards for safeguarding medical information. Compliance confirms that Anam maintains strict administrative, physical, and technical safeguards, covering how data is stored, encrypted, accessed, and shared.

An independent assessment verified that Anam’s systems and policies meet the HIPAA Security Rule and Privacy Rule requirements.

Security is built into Anam.

Security has been a core principle since day one. Achieving HIPAA compliance reinforces our commitment to keeping your data private and secure while ensuring reliability and transparency for regulated industries.

Access our Trust Center.

You can review our security policies, data handling procedures, subprocessors, and compliance documentation, including our HIPAA attestation, at the Anam Trust Center.

Once a conversation ends, how do you review what happened? To help you understand and improve your Persona's performance, we're launching Session Analytics in the Lab. Now you can access a detailed report for every conversation, complete with a full transcript, performance metrics, and AI-powered analysis.

• Full Conversation Transcripts. Review every turn of a conversation with a complete, time-stamped transcript. See what the user said and how your Persona responded, making it easy to diagnose issues and identify successful interaction patterns.
• Detailed Analytics & Timeline. Alongside the transcript, a new Analytics tab provides key metrics grouped into "Transcript Metrics" (word count, turns) and "Processing Metrics" (e.g., LLM latency). A visual timeline charts the entire conversation, showing who spoke when and highlighting any technical warnings.
• AI-Powered Insights. For a deeper analysis, you can generate an AI-powered summary and review key insights. This feature, currently powered by gpt-5-mini, evaluates the conversation for highlights, adherence to the system prompt, and user interruption rates.

You can find your session history on the Sessions page in the Lab. Click on any past session to explore the new analytics report. This is available today for all session types, except for LiveKit sessions. For privacy-sensitive applications, session logging can be disabled via the SDK.

The performance of LLM endpoints can be highly variable, with time-to-first-token latencies sometimes fluctuating by as much as 500ms from one day to the next depending on regional load. To solve this and ensure your personas respond as quickly and reliably as possible, we've rolled out a new intelligent routing system for LLM requests. This is active for both our turnkey customers and for customers using their own server-side Custom LLMs if they deploy multiple endpoints.

This new system constantly monitors the health and performance of all configured LLM endpoints by sending lightweight probes at regular intervals. Using a time-aware moving average, it builds a real-time picture of network latency and processing speed for each endpoint. When a request is made, the system uses this data to calculate the optimal route, automatically shedding load from any overloaded or slow endpoints within a region.

Embed personas directly into your website with our new widget. Within the lab's build page click Publish then generate your unique html snippet. This snippet will work in most common website builders, eg Wordpress.org or SquareSpace.

For added security we recommend adding a whitelist with your domain url. This will lock down the persona to only work on your website. You can also cap the number of sessions or give the widget an expiration period.